Frequently Asked Questions

Question Answer
Why is my dishwasher leaving water marks on the glassware? The water may be poor quality. You can try increasing the rinse aid dosage.
Why is my dishwasher leaving food particles on plates and glasses? The dishwasher may be poorly loaded - use the recommended loading pattern, make sure that the dishes or cutlery are not preventing either spray arm from rotating and remove large food particles on the dishes before placing it in the dishwasher. The dishwasher maybe incorrectly programmed - use heavier wash program. The filters are possibly not locked in position - filters should be properly placed & secured. Also make sure the rinse aid is full.
Why is my dishwasher leaving tea and coffee stains in cups? The detergent you are using may be insufficient or poor in quality. You can try increasing the detergent dose. The program you have selected may be incorrect, you should select a heavier wash program.
Why is my dishwasher creating brown spots or pitting of stainless steel utensils? The stainless steel may be of a lower quality, you can wash them by hand periodically. The detergent may be thrown over cutlery and saucepans - for this, ensure that the detergent is loaded into the detergent dispenser correctly.
Why is my dishwasher tarnishing the silverwares? The dishwasher may be loaded with mixed stainless steel cutlery. Make sure you separate them into different compartments of the cutlery basket.
What is the Economy Option? The Economy Option contributes to considerable savings in running costs by heating the wash and rinse water to only 50°, and deletes the heater function in the drying stage.
What is the best way to load my cutlery basket? For the best wash results place some cutlery up and some down, in the cutlery basket. Separate cutlery of different materials e.g. stainless steel and silver, into different compartments. For safety reasons, load sharp pointed knives with the point down.
What plastics should be washed in the dishwasher? You can wash most good quality plastics in dishwashers. However, do not force them into the racks or they will change shape. Do not put items that soften at temperatures of 50° C and over into the dishwasher. Also, do not wash small plastic items in the dishwasher as they may fall onto the heating element.
How much dishwasher detergent should I use? Soft water and lightly soiled dishes generally require 10 to 20 grams of powdered detergent; hard water and heavily soiled dishes require 20 to 30 grams. Do not use normal hand washing up detergents in your dishwasher as they will cause extensive foaming.
What should I do if I don't plan to use the dishwasher for a few weeks, or will be away on holidays? Leave the dishwasher door open to prevent bacteria growth from causing stale odours. Also, shut the water to the dishwasher off, should a hose burst while you are away this will prevent flooding.
Why does my dishwasher leave a sandy, gritty residue in the cups and glasses on the top shelf? This may be caused by using too much dishwasher powder or not enough rinse aid.
What exactly does '12 place setting' consist of? When it refers to 12 place settings it means a setting for 12 people. ie. 12 dinner plates, bread plates, saucers, cups and cutlery.
Should there be water left in the bottom of my dishwasher? Yes, the level will be just up to the filter. This is to stop the seals from drying out.
Why won't the water pump out of the dishwasher? The drain system may be blocked - check and clean all filters, drain hose for kinks, sharp bends and sink trap for spigot blockage.
Should I connect the dishwasher to hot or cold water? The decision to connect to hot or cold water is ultimately based on consumer preference, but there are several advantages of cold connection. Apart from using less energy, the cold connection also improves wash performance. The reasons for this being - with cold connection, the water within the dishwasher cabinet has to be heated and while this is happening, the soiled dishes are immersed in water longer. This softens the 'baked on' food matter, and makes washing easier. Some foods tend to 'bake' onto soiled dishes when those dishes are doused with hot water straight away. For this reason, protein rich foods such as egg and meat juices are best washed off using cold water. If a hot connection is used, the washing time is faster because heating time is reduced.