See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.

The dishwasher may be poorly loaded - use the recommended loading pattern, make sure that the dishes or cutlery are not preventing either spray arm from rotating and remove large food particles on the dishes before placing it in the dishwasher. The dishwasher maybe incorrectly programmed - use heavier wash program. The filters are possibly not locked in position - filters should be properly placed & secured. Also make sure the rinse aid is full.

The detergent you are using may be insufficient or poor in quality. You can try increasing the detergent dose. The program you have selected may be incorrect, you should select a heavier wash program.

The stainless steel may be of a lower quality, you can wash them by hand periodically. The detergent may be thrown over cutlery and saucepans - for this, ensure that the detergent is loaded into the detergent dispenser correctly.

The dishwasher may be loaded with mixed stainless steel cutlery. Make sure you separate them into different compartments of the cutlery basket.

The Economy Option contributes to considerable savings in running costs by heating the wash and rinse water to only 50°, and deletes the heater function in the drying stage.

For the best wash results place some cutlery up and some down, in the cutlery basket. Separate cutlery of different materials e.g. stainless steel and silver, into different compartments. For safety reasons, load sharp pointed knives with the point down.

You can wash most good quality plastics in dishwashers. However, do not force them into the racks or they will change shape. Do not put items that soften at temperatures of 50° C and over into the dishwasher. Also, do not wash small plastic items in the dishwasher as they may fall onto the heating element.

Soft water and lightly soiled dishes generally require 10 to 20 grams of powdered detergent; hard water and heavily soiled dishes require 20 to 30 grams. Do not use normal hand washing up detergents in your dishwasher as they will cause extensive foaming.

Leave the dishwasher door open to prevent bacteria growth from causing stale odours. Also, shut the water to the dishwasher off, should a hose burst while you are away this will prevent flooding.

This may be caused by using too much dishwasher powder or not enough rinse aid.

When it refers to 12 place settings it means a setting for 12 people. ie. 12 dinner plates, bread plates, saucers, cups and cutlery.

Yes, the level will be just up to the filter. This is to stop the seals from drying out.

The drain system may be blocked - check and clean all filters, drain hose for kinks, sharp bends and sink trap for spigot blockage.

The decision to connect to hot or cold water is ultimately based on consumer preference, but there are several advantages of cold connection. Apart from using less energy, the cold connection also improves wash performance. The reasons for this being - with cold connection, the water within the dishwasher cabinet has to be heated and while this is happening, the soiled dishes are immersed in water longer. This softens the 'baked on' food matter, and makes washing easier. Some foods tend to 'bake' onto soiled dishes when those dishes are doused with hot water straight away. For this reason, protein rich foods such as egg and meat juices are best washed off using cold water. If a hot connection is used, the washing time is faster because heating time is reduced.